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Real Estate CRM Success Story

Updated: May 7

Peergenics boosted Keystone Custom Homes' efficiency and engagement through strategic solutions like Salesforce's Web to Case, Sales Engagement, Zoom integration, and data migration.


Read more below to discover the unique solutions Peergenics implemented to help Keystone Custom Homes succeed!


CHALLENGES


Keystone Custom Homes is a custom home builder that previously had many data silos to encompass home listings, community inquiries, prospect communications, tours, and the home buying process. In purchasing and implementing Salesforce, their primary objective was to organize all home buyer data and ensure end user adoption.



SOLUTIONS


Peergenics streamlined the end-to-end home buyer experience and improved operational efficiency for Keystone Custom Homes by integrating with Zillow, collecting web inquiries in Salesforce, setup of Sales Engagement for cadences, Integration of BombBomb for video, connection of Zoom for conference calls, integration of the phone system Call Rail, a sync with Facebook, and a historical data migration to Salesforce.


"The biggest thing Peergenics did was they listened. They listened to us explain what was wrong with our old system, what we wanted from a new CRM and they not only set up processes to mimic what we had been doing but they suggested easier and cleaner ways to do some of the processes. Their thoughtful suggestions ended up making our processes and reporting much more robust." - Barbara, Senior Online Advisor at Keystone Custom Homes

BENEFITS


1) Improved Buyer Management

By implementing the Web to Case feature in Salesforce, Peergenics was able to successfully de-duplicate any interested home buyers visiting the Keystone Home website. 


2) Enhanced Customer Engagement

By leveraging Salesforce's Sales Engagement tool, Keystone established tailored communication cadences for website visitors.


3) Elevated Operational Efficiency

Integration with Zoom for scheduling for showings and a significant data migration to Salesforce streamlined operations, enhancing efficiency.



KEY METRICS


Peergenics was able to help Keystone Custom Homes save 105+ hours annually with their revamped reports.



Configure all your Salesforce tool capabilities and build out your Salesforce team of experts today with Peergenics


To maximize your Salesforce capabilities across teams, reach out to Salesforce Ridge Partner, Peergenics to guide you through the implementation, configuration, and analysis processes. Peergenics partners with Salesforce to provide their clients with expert core platform implementation, custom development, and Managed Services support. Peergenics is also a leader in Salesforce staffing and has helped hundreds of clients find top-notch Salesforce talent to meet their hiring goals. Connect with Peergenics today and smash your company KPIs and streamline your information!

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